Terms & Conditions.

Indians Abroad provides consulting, guidance and support services relating to overseas education, immigration, international employment opportunities, work visas, study permits, permanent residence pathways and other related international mobility services.

Depending on the service or program selected, our services may include:

• Profile assessment and consultation;
• Career and overseas opportunity guidance;
• Eligibility assessment;
• Documentation guidance and review;
• Application preparation and administrative assistance;
• Study-abroad and educational institution application support;
• Immigration and visa application assistance;
• Guidance regarding applicable requirements and documentation;
• Communication and coordination with relevant authorities or third parties, where applicable;
• Application follow-up and status assistance; and
• Other services specifically included in the selected package.

The exact scope of services available to you will depend on the program, package, proposal, quotation, invoice or service agreement applicable to your enrollment.

At Indians Abroad, we take the utmost care and diligence in handling every Client's application.

Our team of experts carefully reviews the information and documentation provided by the Client and makes every reasonable effort to ensure that applications are prepared accurately, completely and in accordance with the applicable requirements.

We strive to maintain the highest level of accuracy and minimize errors throughout the application and documentation process. Our experts provide guidance based on the rules, requirements and information available at the time of processing.

The final decision regarding the approval or refusal of a visa, immigration application, work permit, study permit, permanent residence application or any other immigration-related application is made solely by the respective government authority, immigration department, embassy, consulate or other competent authority.

Such decisions may depend on documentation, eligibility, verification, background checks, government policies, immigration rules, regulations and several other factors that may be beyond our control.

The Client is therefore responsible for providing complete, genuine, accurate and up-to-date information and documentation and for cooperating fully with our experts throughout the application process.

Any inaccurate, incomplete, misleading or undisclosed information may affect the processing or outcome of an application.

Our objective is to provide professional guidance, careful documentation support and diligent application assistance to give every Client the best possible opportunity for a successful outcome.

We make reasonable efforts to ensure that the information published on our website is accurate and up to date.

However, immigration rules, government policies, visa requirements, employment opportunities, educational requirements, processing procedures and other related information may change from time to time.

Information published on our website should therefore be considered general information and should not be treated as a substitute for individualized professional advice or the requirements communicated by the relevant government authority or institution.

Where there is a difference between information displayed on our website and the requirements of a competent government or regulatory authority, the applicable requirements of that authority shall prevail.

You must provide accurate information when using our website or enrolling in our services.

Unless otherwise specified for a particular service or program, you must be at least 18 years of age to independently enroll in our services.

Where a person below the applicable age is permitted to use a service, the involvement and consent of a parent or legal guardian may be required.

Eligibility requirements may vary depending on the country, visa category, educational institution, employment opportunity or immigration program selected.

Meeting the eligibility criteria for a particular program does not by itself determine the final decision of the relevant authority.

You agree to provide information that is:

• Accurate;
• Complete;
• Genuine;
• Current; and
• Legally obtained.

You must promptly inform us if there is any material change in information relevant to your application.

This may include changes relating to your:

• Passport or identification;
• Educational qualifications;
• Employment history;
• Immigration history;
• Visa history;
• Family or marital circumstances where relevant;
• Contact information; or
• Any other information relevant to your application.

You are responsible for reviewing information provided to us and ensuring that it is correct before it is used for an application or submitted to a third party.

You are responsible for providing genuine and valid documents required for your selected service.

Depending on the application, documents may include passports, educational certificates, employment records, experience letters, financial documents, identification documents, language test results, civil documents and other supporting documents.

We may request additional information or documents where reasonably required.

We reserve the right to decline to process or submit documents where we reasonably believe that they may be fraudulent, altered, misleading, incomplete or otherwise unsuitable.

Clients must never provide false documents or knowingly provide incorrect information for submission to any government authority, educational institution, employer or other third party.

The applicable service fees will be communicated to you before or at the time of enrollment.

Depending on the selected service, additional charges may apply for services or expenses that are outside the agreed scope.

These may include, where applicable:

• Government fees;
• Embassy or consular fees;
• University or educational institution fees;
• Examination fees;
• Medical examination fees;
• Translation or certification charges;
• Courier charges;
• Third-party professional charges; and
• Other external costs.

Applicable GST and other statutory taxes will be charged in accordance with applicable law.

Payments must be made through the payment methods authorized by Indians Abroad.

We reserve the right to suspend services where applicable payments remain outstanding.

If you wish to cancel your enrollment, you should notify us in writing.

Unless otherwise specified in your service agreement, cancellation requests should generally be submitted within 7 calendar days from the date of enrollment.

Refund eligibility may depend on:

• The service or package purchased;
• The applicable service agreement;
• Services already provided;
• Work already completed;
• Third-party costs already incurred;
• Government or institutional fees already paid; and
• Applicable law.

Certain fees or third-party expenses may be non-refundable where they have already been incurred or where this has been clearly communicated in the applicable service agreement.

Where a refund is approved, it will generally be processed through the original payment method.

Approved refunds may take up to 14 business days to reflect in the Client's account, depending on the relevant bank or payment service provider.

Immigration, visa, employment and educational applications may involve government departments, embassies, consulates, immigration authorities, employers, universities, colleges and other independent organizations.

Such organizations operate independently of Indians Abroad.

Their policies, requirements, processing times and decisions may change without prior notice.

We will make reasonable efforts to keep Clients informed of relevant changes that come to our attention; however, we cannot control the policies, processing times or decisions of external authorities or organizations.

Any processing time communicated by Indians Abroad is generally an estimated timeframe based on information available at the time.

Actual processing times may vary depending on the relevant authority, institution, employer, application volume, verification procedures, documentation and other circumstances.

Delays caused by government authorities, educational institutions, employers, third-party service providers or circumstances beyond our reasonable control will not be considered a failure by Indians Abroad to provide the agreed service.

By using our services, you authorize Indians Abroad to communicate with you regarding your enrollment, application and related services through the contact information you provide.

Communication may take place through:

• Email;
• Telephone;
• WhatsApp;
• SMS; or
• Other communication channels made available by us.

You are responsible for keeping your contact information accurate and accessible.

You should promptly respond to requests for information, documents or confirmation where required.

Failure to respond within required timelines may affect the progress of your application.

We may collect, use, store and process personal information necessary to provide our services.

This information may include contact information, educational information, employment information, identification details, application information and other information required for the services selected by you.

Where reasonably necessary, information may be shared with authorized employees, consultants, government authorities, educational institutions, employers, immigration professionals, technology providers, payment service providers or other relevant third parties.

We will handle personal information in accordance with applicable law and our Privacy Policy.

For more information, please refer to our Privacy Policy.

We take reasonable measures to maintain the confidentiality of information provided by Clients.

However, information may be disclosed where reasonably necessary to provide the contracted services, process applications, comply with legal obligations, respond to government requirements or protect the rights and interests of the Company or its Clients.

All content available on the Indians Abroad website, including but not limited to:

• Logos;
• Brand names;
• Text;
• Graphics;
• Images;
• Videos;
• Forms;
• Templates;
• Designs;
• Documents;
• Website layouts; and
• Other materials

are owned by or licensed to Indians Abroad or Myst Edutech Pvt. Ltd., unless otherwise stated.

Such content may not be copied, reproduced, modified, distributed, published, sold or commercially used without prior written permission.

You agree to use our website only for lawful purposes.

You must not:

• Provide false or misleading information;
• Attempt to gain unauthorized access to our website or systems;
• Interfere with website operations;
• Upload malicious software or harmful content;
• Copy or misuse our website content;
• Use our services for fraudulent purposes; or
• Engage in any activity that violates applicable laws or regulations.

We reserve the right to restrict or terminate access where misuse of the website or services is identified.

We may suspend or terminate services where a Client:

• Fails to make required payments;
• Provides materially false or misleading information;
• Provides fraudulent or altered documents;
• Engages in unlawful, abusive or threatening conduct;
• Repeatedly fails to provide required information;
• Materially breaches these Terms; or
• Otherwise misuses our services.

Any refund following termination will be determined in accordance with the applicable service agreement and applicable law.

Indians Abroad will make reasonable efforts to provide the services agreed with the Client.

However, circumstances outside our reasonable control may affect the progress or outcome of an application, including changes in government policies, immigration rules, processing procedures, third-party decisions, technical issues, delays, force majeure events or information supplied incorrectly by the Client.

Nothing in these Terms is intended to exclude or restrict any rights or protections that cannot legally be excluded under applicable law.

We will not be responsible for delays or inability to perform our obligations caused by circumstances beyond our reasonable control.

Such circumstances may include government actions, changes in law, natural disasters, pandemics, war, civil unrest, strikes, technical failures, internet or telecommunications disruptions and other unforeseen events.

Indians Abroad may update its services, website content, policies and these Terms & Conditions from time to time.

Changes may be made to reflect developments in our business, applicable laws, government requirements, technology or service offerings.

The updated version will be published on this website with the relevant “Last Updated” date.

Our website or communications may contain links to third-party websites, institutions, employers, government authorities or service providers.

Such third-party websites and services operate independently and are subject to their own terms and privacy policies.

Indians Abroad is not responsible for the content, availability, policies or practices of third-party websites or services.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid and enforceable to the extent permitted by applicable law.

These Terms & Conditions, together with the applicable service agreement, proposal, quotation, invoice, enrollment confirmation, Privacy Policy and other applicable terms communicated to the Client, form the basis of the relationship between the Client and Indians Abroad.

Where a specific written service agreement contains terms that differ from these website Terms & Conditions, the specific service agreement shall prevail to the extent of any inconsistency.

By accessing the Indians Abroad website, submitting an enquiry, registering, enrolling in a service, making a payment or using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

If you have any questions regarding these Terms, please contact us before purchasing or enrolling in our services.

Indians Abroad Operated by Myst Edutech Pvt. Ltd.

Email: info@indiansabroad.in Website: IndiansAbroad.in

Registered Office: Address: Plan S Business Park, 2608, opposite DY Patil Stadium, MIDC Industrial Area, Navi Mumbai, Maharashtra 400706